FCS takes your privacy seriously and is committed to protecting the privacy of any personal information we obtain.

This privacy policy explains how your personal information will be treated as you access and interact with the FCS website.  Personal information is information about you that identifies you or information by which your identity can reasonably be determined.  This policy concerns personal information which you provide to FCS when you communicate with us through the website and information we collect from you when you access the website.


Information Collected By Us

FCS respects your privacy. We collect customer information in an effort to improve your shopping experience.

When you access the website, you can browse the website without revealing your identity. In order to improve our website, we may use “cookies” to track your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.  Although the website is viewable even if you disable the cookie function on your browser, if you disable cookies, some advanced and customised features or offerings may not be available to you.

This information does not identify you personally and will not be matched with any information which does identify you personally. 


Personal Information Volunteered By You

There may, from time to time, be places where we give you the opportunity to volunteer your personal information. We collect personally identifiable information that you volunteer to us (such as your name, mailing address, e-mail address, phone number, age, gender, hobbies, family information and/or similar demographic information), when you subscribe to, or create an account with, the website, enter a competition through the website, register to receive email updates, request a catalogue, place an order (if applicable) or voluntarily register on the website. Often this additional information is optional or requested anonymously in connection with a survey.


What Do We Do With Collected Information?

We use information you provide to fulfil your requests and improve the website, our products and services.  We may, from time to time, share personal information with companies related to SHI Holdings Pty Ltd.  We may, from time to time, produce internal reports, containing anonymous, aggregate information about our users and subscribers, such as demographic, age and online usage information. This information allows us to provide content and offers that are most relevant to our subscribers and users. We do not include any personally identifiable information of our users in these reports.

We also use personal information so that we may display or send custom, personalised content to the website visitors and send newsletters, mail, e-mails, features, promotional material, surveys and other updates, information or offers to our users and subscribers.


Data Security

Safeguards will be maintained to protect personal information against unauthorised access, alteration, destruction, use or disclosure and against accidental loss. Any personal information that you submit to our website is held with the strictest confidence. FCS uses and implements industry standards for the security and protection of information collected from its users. Once your personal information comes into FCS's possession, we will take all reasonable steps to protect that information as described.


Credit Card Security

We work hard to provide a safe and convenient online shopping experience. That means we safeguard the integrity of our customers' credit card information. We use Secure Sockets Layer (SSL) technology and other secure encryption methods to protect the security of your credit card information as it is transmitted to us.


How do I know my credit card information is secure?

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."


Contact Details

If you have any questions or feedback about privacy, wish to request a change to the information you have previously provided, or who wish to make a complaint, please contact FCS as set out below:


Or write to;

Privacy / Legal

Surf Hardware
Suite 3, Level 3
35-61 Harbour Drive
Coffs Harbour, NSW, 2450

The brand “FCS”is owned and licenced by Fin Control Systems Pty Ltd (ACN 057 278 681) an entity which is a member of the SHI Holdings Pty Ltd (ACN 103 227 167) group of companies, collectively referred to as “FCS” or “Surf Hardware”.

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